FAQS

 

When Will My Order Ship?

Orders are typically shipped within 2-5 days of placing the order, depending in the product and demand at the moment. We do not ship on weekends.

For more info about shipping click here 

When will my order arrive?

Orders usually take 2-4 weeks for delivery as most of our products are custom made and manufactured in private factories from our international suppliers. All orders include tracking numbers so you can track you order and keep you updated of the status. If you have any questions regarding your order, feel free to email us at g2msports@gmail.com and we'll take care of your request.

Can I cancel my order once it is placed?

As soon as you place your order, we immediately process it in our inventory so unfortunately, you cannot cancel placed orders after 24 hours of placing the order. Be sure that you are 100% sure about purchasing the product before proceeding to checkout. But, if your case is a special one, please send us an e-mail and we will be sure to see what we can do.

What If I received The Wrong Item?

If you have received an incorrect item contact us at g2msports@gmail.com and provide your name, order number, and which item(s) you are missing. We'll make certain the issue is resolved for you!

Do you accept returns?

Email us at gotemonskates@gmail.com with any issues within the first 30 days and provide us with pictures if there is something wrong with your product.

If you do not email us prior to returning or shipping the item(s) to our warehouse, we will refuse the return package and have it shipped back to the customer at their expense.

We only accept returns, we don't process exchanges.

Where can I contact you in case of concerns with the products?

You can reach us by sending us an e-mail at gotemonskates@gmail.com or by going to the "contact us" page on our website. 

If you have more questions that are not in this FAQ, feel free to send us an e-mail to

 gotemonskates@gmail.com

I Have A Technical Issue With The Website

We've found that most issues are related to the web browser being used, we recommend the latest version of the following browsers:

  • Google Chrome
  • Mozilla Firefox
  • Apple Safari.

Caution: We do not recommend using Internet Explorer at this time. We've found it has inconsistencies with running HTML5 and certain JavaScript behaviors used by our website.

If you are still experiencing the same issue after attempting to use a different browser, aren't using Internet Explorer, and have ensured it is updated to the latest version, try some of the following steps:

  • Try accessing our site using your browser's safe mode
  • Clear your browser's cache and cookies
  • Disable any add-ons or extensions
  • Ensure Java has been updated to the latest version, available here: https://java.com/en/download

These steps should resolve any issues that you're having! If you need assistance performing any of the troubleshooting steps listed above, contact us by sending an email to gotemonskates@gmail.com